Course Overview

Whenever an incident or crisis occurs, invariably the lives of many people are negatively affected. The immediate victims of an emergency are not only those that have been injured or killed but also the families and friends of those involved. The response by the employer to these affected families can adversely affect the long term reputation of the organisation and place intense public scrutiny on the effectiveness of the company to continue to operate. This course is designed to ensure your organisation understands the importance of managing the care of families with compassion and sensitivity not just from a moral and ethical “duty of care” standpoint but also to ensure the viability of your business.

Who Should Attend?

- Human Resources professionals

- Public Relations professionals

- Senior Management involved in response to an incident or crisis

- All personnel who may have direct or indirect involvement in managing the incident or crisis

After Completion, You Will Be Able To:

- Gain valuable techniques in speaking to families of victims and the general public

- Understand the importance of sensitivity when dealing with families

- Understand the various response strategies required at various times during the recovery period

- Recognise the influence, both positive and negative the families have on your organisations reputation

Topics Included:

- Understanding the wide affect emergencies have on people

- How to plan for the response to victim’s families

- Practical exercises in responding to families calls over the phone

- Working with families over the medium and long term recovery process

The training is designed to be interactive with numerous tabletop exercises and activities for the delegates throughout the course to re-inforce introduced principles and concepts.

Duration:

1 Day

For more information or course registration, please write to us at admin@certcg.com.